We aim to provide the best solutions to assist your agency's health care goals. Allow us to help you with any technical issues.
A: We provide training and support services throughout your whole subscription at zero additional cost. To ensure a smooth transition to our healthcare solutions, we provide onboarding support for your entire agency including your new hires.
You are also provided access to our knowledge base resource platform, the DSL University, where you can refresh your knowledge on the software’s features. Live events and webinars will also be facilitated by DSL to keep you updated on industry and policy changes.
A: We have the longest customer support hours in the industry to assist you with any concerns. You can get in touch with our trained and knowledgeable agents through the following:
For Home Health Centre,
Mondays to Fridays: 6AM - 10PM (PT)
Saturdays: 9AM - 1PM (PT)
For Hospice Centre,
Mondays to Fridays: 6AM - 8PM (PT)
This information is readily available on your login page of Hospice Centre.
Mondays to Fridays: 8AM - 6PM (PT)
You may also create a support ticket by filling out this form and one of our agents will be more than happy to help.
Reach us via email for after-hour questions or requests at email@example.com.
Our healthcare solutions have built-in integrations with PECOS, PMIC, and PEPID libraries to allow your agency to automatically update physician, coding, and medication data. Our billing system is also directly linked to payment gateways, providing faster and more convenient claims submissions.
Hospice Centre and Home Health Centre were designed to not only follow but also augment your agency’s compliance with HIPAA and audit security rules. Through our permission-based controls, you can tailor each staff’s access to patient data in the software based on their roles. Human errors are also limited through built-in validation and review controls in each step of your agency’s workflow.